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Store Policy

Customer Care

hERE AT sanctuary scents we are dedicated to providing excellent customer service to eACH AND EVERY CUSTOMER FROM START TO FINISH. WE STRIVE TO ENSURE EVERY CUSTOMER IS SATISFIED WITH THEIR PURCHASE AND EXPERIENCE. EACH CANDLE IS HANDmade IN SMALL BATCHES TO ENSURE QUALITY AND CONSISTENCY. BEFORE SHIPPING, EVERY ITEM IS INSPECTED TO ENSURE ITS QUALITY. IT IS THEN CAREFULLY PACKED SO IT MAY ARRIVE SAFELY.IF THERE ARE ANY DELAYS OR ISSUES DURING PROCESSING WE WILL CONTACT YOU AT THE EMAIL PROVIDED.

WE UNDERSTAND THAT CANDLES ARE A SENSORY PURCHASE. BELOW EVERY DESCRIPTION IS A RECOMMENDATION ON THE CATEGORY WE FEEL EACH CANDLE MAY FALL INTO. fEEL FREE TO ADD A REVIEW TO LET OTHERS KNOW WHAT YOU THOUGHT ABOUT THIS SCENT. IF YOU HAVE ANY QUESTIONS ABOUT OUR SCENTS AFTER READING THE DESCRIPTION AND REVIEWS PLEASE CONTACT US BEFORE PLACING AN ORDER.

IF WE DON'T ANSWER YOUR QUESTIONS IN faQ, SHIPPING AND RETURNS, OR STORE POLICY PLEASE CONTACT US AT Shopsanctuaryscents@gmail.com or click here. 

 
TERMS AND CONDITIONS
This website is owned and operated by SANCTUARY SCENTS. These Terms set forth ARE the terms and conditions under which you may use our website, services and PRODUCT/s as offered by us. This website offers visitors CANDLES AND ACCESSORIES. By accessing or using the website of our service and/ or products you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services/ products, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services/products if doing so is prohibited in your country or under any law or regulation applicable to you.

When buying or using an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.


We may, without prior notice, change the services/PRODUCTS; stop providing the services/PRODUCTS or any features of the serviceS/PRODUCTS we offer; or create limits for the services/PRODUCTS. We may permanently or temporarily terminate or suspend access to the services/PRODUCTS without notice and liability for any reason, or for no reason.

By OPERATING OUR WEBSITE AND PLACING AN ORDER and receiving/using our service/product YOU ACCEPT ALL OF OUR TERMS, CONDITIONS AND POLICIES. YOU AGREE TO FOLLOW ALL SAFETY AND CARE INSTRUCTIONS PROVIDED AND COMMONLY KNOWN WHEN USING OUR PRODUCTS. WE ARE NOT RESPONSIBLE FOR any DAMAGES CAUSED BY CUSTOMER CARE, NEGLIGENCE, OR ACTS OF GOD.To the maximum extent permitted by applicable law, in no event shall SANCTUARY SCENTS OR ITS OWNER, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service/ PRODUCTS. 

To the maximum extent permitted by applicable law, SANCTUARY SCENTS AND ITS OWNER assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service AND/ OR PRODUCT; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.
 
 
You agree to indemnify and hold SANCTUARY SCENTS AND ITS OWNER harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the PRODUCTS offered on the website.
 
WE ARE NOT RESPONSIBLE FOR DELAYS OR DAMAGES CAUSED BY THE POSTAL CARRIER. PLEASE CONTACT CARRIER TO FILE A CLAIM.

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

 
Privacy policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile


 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only or to contact you regarding purchase.

 

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers

Payment methods

WE ACCEPT :VISA, Master Card, American Express, Discover, JCB, Diners, PAYPAL AND APPLE PAY
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