top of page

Shipping & Returns

SHIPPING POLICY

  • ALLOW 3-5 BUSINESS DAYS FOR PROCESSING 
  • PRODUCT AVAILABILITY AND HIGH DEMANDS WILL EFFECT THIS TIME FRAME 
  • IF PROCESSING WILL EXCEED THIS TIME FRAME YOU WILL BE CONTACTED AT THE EMAIL ADRESS PROVIDED
  • WE OFFER FLAT RATE SHIPPING $10
  • USPS PRIORITY MAIL ( 5-7 BUSINESS DAYS)​ WITH A TRACKABLE SERVICE (THIS EXCLUDES WEEKENDS, PUBLIC HOLIDAYS, AND FEDERAL HOLIDAYS).
  • DUE TO SHIPPING REGULATIONS ALL PACKAGES CONTAINING OUR SANCTUARY SCENTS CANDLE LIGHTERS WILL SHIP USPS GROUND (8-10 BUSINESS DAYS)
  • ALL USPS DELIVERY TIMES ARE AN ESTIMATE. WE ARE NOT RESPONSIBLE FOR USPS DELAYS
  • WE ARE NOT RESPONSIBLE FOR ORDERS LOST IN THE MAIL, ORDERS WITH INCOMPLETE OR INCORRECT ADDRESSES AND UNCLAIMED/ REFUSED PACKAGES 
  • DURING PEAK PERIODS YOU MAY EXPERIENCE LONGER THAN NORMAL SHIPPING TIMES 
  • IF YOUR TRACKING NUMBER SHOWS DELIVERED BUT YOU HAVE NOT RECEIVED THE  PACKAGE PLEASE CONTACT CARRIER TO FILE A CLAIM

Return & Exchange Policy

  • ORDERS CAN NOT BE CANCELED ONCE A TRACKING NUMBER IS CREATED
  • AT THIS TIME WE ARE NOT ACCEPTING RETURNS. ALL ITEMS ARE FINAL SALE
  • IF YOUR ORDER ARRIVES DAMAGED PLEASE CONTACT US IMMEDIATELY WITH PICTURE OF DAMAGED ITEM AND BOX                                                           
  • EMAIL: ShopSanctuaryScents@Gmail.com
  • WE RESERVE THE RIGHT TO NOT REMEDY DAMAGED ITEMS IF THE PRODUCT IS USED, DUE TO CUSTOMER CARE, OR THERE IS EXCESSIVE TIME BETWEEN DELIVERY AND NOTIFICATION OF DAMAGED ITEM 
bottom of page