FREQUENTLY ASKED QUESTIONS
Why Sanctuary Scents ?
Well the answer varies. It could be our natural coconut wax or our eco friendly cotton wicks delivering a slow burning candle with an optimal scent throw. Maybe its our recyclable glass jars which will find many purposes in your home. Or... it could be our luxurious scents which engulf you in an experience of joyous memories and positive vibes.
Im not sure which one of these will convince you but I do know we are dedicated to creating small batch, clean burning, sustainable candles to make your home your sanctuary !
Why Coconut Wax ?
First and foremost sustainability ! Coconuts are a renewable sustainable crop. So better for the environment !
Second, Coconut wax burns slowly and cleanly. So better for you !
Last, In comparison to paraffin wax and even soy wax, coconut wax has a superior scent throw. So better for your home !
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Coconut wax is a candle lovers dream !
Are your candles clean burning ?
Components of our coconut wax are organic and non GMO.
Our candle wicks are lead and zinc free. Our scents are free of phthalate.
No. As of right now we only ship within the US.
Priority Mail shipping (1-3 business days) through USPS @ a flat rate of $10.
PLEASE NOTE ANY PACKAGE WITH MATCHES OR LIGHTERS MUST SHIP GROUND AND WILL EXTEND THE SHIPPING TIME (EST 5-10 DAYS)
Do you offer pick-up or drop off ?
Pick-Ups and Drop Offs will be offered at will. Business demands and just like LIFE, won't always allow this option.
Feel free to email us (Shopsanctuaryscents@Gmail.com) to see if this option is optimal for the time frame you have in mind
Pick-Ups are offered in Bushwick,Brooklyn,NY:
Pick-ups will generally be scheduled TUESDAY - FRIDAY 10AM- 1PM SATURDAY - MONDAY 10AM - 8PM
Place your order through our site. At check out select pick-up.
In the notes please specify a time and date in the delivery window ( please allow 3-5 days for processing)
Ex: You place your order Friday. Your first available pick-up date is Wednesday. In the notes you can put Pick-Up Wednesday (2/12) at 12pm
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Please wait for an email confirming your date and time. This email will include a pick-up location
Drop-Offs are offered in the New York City, Area
Free DropOffs start with orders over $60 (Brooklyn)
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Place your order through our site. At check-out select the drop-off option which applies to you. If there is an ideal time for drop-off on day selected please provide this in the notes.
Please wait for an email confirming your date, time and address for drop-off. There must be someone there to accept this package. We will only make 1 attempt at dropping off your package.
After this attempt please contact ShopSanctuaryScents@Gmail.com to schedule a pick-up or pay our $10 Flat-Rate Shipping to have it delivered through the postal service.
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Do you have a store ?
Not just yet ! Follow us on social media to find out when we will be at a pop-up shop near you.
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